FAQ

Sizing & Fit

Q: How do Lolita sizes work?

A: Lolita sizing follows vintage‑inspired garment measurements and does not match standard US dress sizes. Please refer to the size chart displayed on each product page rather than your usual US clothing size. Every dress lists exact bust, waist, length and shoulder measurements for reference。

Q: How should I measure myself for a Lolita dress?

A: Measure your bust at the fullest point, waist at your narrowest point, and hips at the widest point. Keep the measuring tape parallel to your body, not pulled too tight. Compare your body measurements directly against garment measurements on each listing。

Q: My bust and waist fit two different sizes. Which size should I choose?

A: Please select the size matching your larger measurement. For dresses without stretch fabric, we strongly recommend sizing up for comfortable wearing space。

Q: What does back shirring mean?

A: Back shirring is elastic gathering on the dress back, which offers extra flexibility for bust and waist. Each product description will mark whether back shirring is included.

Q: Do your dresses require a petticoat? Is petticoat included?

A: Most Zzeqyg dresses are designed to pair with a petticoat for the classic Lolita silhouette. Petticoat is not included with the dress, you may purchase it separately if you want a fuller skirt shape.

Q: Can I get custom‑made / custom sizing?

A: At this moment we do not provide custom‑measurement service. All pieces follow our listed size chart.

Shipping & Orders

Q: Do you offer free shipping within the United States?

A: Yes, free standard shipping is available for all U.S. orders. Tracking number will be sent once your package departs our warehouse.

Q: How long will my order take to arrive?

A: In‑stock orders will be processed within 1‑3 business days. Standard shipping to United States takes approximately 5‑8 business days after dispatch. Business days exclude weekends and holidays。

Q: Can I change or cancel my order after placing it?

A: Order cancellation or address modification is available within 24 hours after checkout. Please email our support team with your order number. Once the package has been shipped, we cannot cancel or adjust your order.

Q: My tracking stops updating. What should I do?

A: Occasionally tracking information may have short delays. If there is no update for more than 7 business days, please reach out to our support with your order number so we can assist you。

Q: What currency are your prices in?

A: All prices shown on our store are in USD.

Returns & Exchanges

Q: What is your return policy?

A: We accept returns for unworn, unwashed items with original tags attached within 30 days after delivery. Item must stay in resalable condition. Customer is responsible for return shipping cost unless the item arrives defective or damaged by our side。

Q: How do I start a return?

A: Please contact our support team first to get return authorization. Goods sent back without prior approval will not be processed. Once we receive and inspect your returned item, refund will be issued to your original payment method within 14 business days。

Q: Can I exchange for another size or style?

A: We support size/style exchange under return policy terms. You will need to cover return shipping for your original item, and new item outbound shipping will also apply.

Q: What items cannot be returned?

A: Accessories, hair pieces and final‑sale items are non‑returnable for hygiene and policy reasons.

Q: My dress arrived damaged or defective. What can I do?

A: Please contact support within 7 days upon receipt. Attach your order number and clear photos of the defect, packaging and product tag. We will arrange replacement or full refund for quality‑related issues。

Product & Care

Q: Why does the real‑world color look slightly different from website photos?

A: We try our best to present accurate colors. Minor color shift may happen due to different screen display and lighting conditions, which is not counted as product defect。

Q: How should I care for my Lolita dress?

A: Most lace‑heavy Lolita pieces recommend gentle hand‑wash in cold water. Do not machine wash, bleach or tumble dry. Lay flat to dry to protect lace details and fabric shape. Please also follow care instructions printed on product label。