Refund and Returns Policy

Last updated: August 10, 2026

Return Window

We offer a 30-day return policy valid from the date your order is delivered. Return requests submitted after 30 days will not be accepted.

Refund Timeline

Approved refunds will be issued to your original payment method within 14 business days after we receive and inspect your return package.

Our quality promise

If you are not satisfied with the quality of your product, contact us within 30 days of delivery. For an approved quality-related return, we provide a prepaid return label and issue a full refund to your original payment method after the return is received.

1. Return Window

We offer a 30-day return policy valid from the date your order is delivered. Return requests submitted after 30 days will not be accepted.

2. Return Eligibility

To qualify for a return or exchange, items must meet the following conditions:

Unworn, unwashed, and undamaged
All original tags, accessories, and packaging intact
Resalable condition with no signs of personal use

3. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged due to hygiene and policy restrictions:

Hair accessories, headwear, and small accessories
Clearance or final-sale marked items

4. Return Process

Please contact our support team at support@Zzeqyg.com with your order number to obtain official return authorization and the correct return warehouse address before sending back items. Returns without prior confirmation or directly sent to our business address will not be processed. After your returned item is received and inspected, your refund or exchange will be arranged accordingly.

5. Shipping Fee & Restocking Fee for Returns

Restocking Fee: We charge $0.00 restocking fee for all returned items.

Return Shipping Fee: Customer is responsible for return shipping costs unless the item arrives defective, damaged, or incorrect on our part (in which case we will provide a prepaid return label).

6. Refund Timeline

Approved refunds will be issued to your original payment method within 14 business days after we receive and inspect your return package. The actual arrival time of funds depends on your bank’s processing schedule.

7. Damaged or Defective Items

If you receive defective, damaged, or incorrect goods, please contact our support within 7 days after delivery with your order number and clear product photos. We will provide replacement or full refund solutions free of charge.

8. Exchange Service

We support size or style exchanges based on return policy rules. Return shipping fees may apply for customer-requested exchanges, while new outbound shipping for the replacement item will be covered by us.